FAQs for MFC-3360C

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How To / Troubleshooting

How do I clear Machine Error 46?
How do I clear the "INK EMPTY" message from the display?
How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command lineargument is invalid" appears. What can I do?
I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Installthis Hardware".
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switchyou are using".
MFC is "Busy" or "MFC Connect Failure" error message appears.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document usingControlCenter3 on Windows 7 with the USB connection.
The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or"Quick-Dial" button in ControlCenter2. (For Macintosh)
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears wheninstalling the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section.
The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
The LCD displays an error code (number). What does it mean?
The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
What does "COMM.ERROR" on the LCD display mean?
When I install the drivers, Norton AntiVirus displays the Security Alert that the medium risk application "DPInst.exe"is attempting to connect to a DNS server.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do?
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: ThePaperPort Installer doesn't respond.
When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled"
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205".
When scanning a document to be copied or faxed, the message "OUT OF MEMORY" appears on the display.
When scanning to OCR from PaperPort® SE, using Windows XP Service Pack 2(SP2), the following error message appears: "Systemerror incurred in external ink module EZText.g32. The OCR server is unable to process the document".
Why does my machine display "Awaiting Redial"?
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
Why does the "No Response/Busy" message appear on my Brother machine?

The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).

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