Have better control over your printers performance by requesting technical help directly from the printer’s home screen.
Request Help is a Brother service that enables your IT administrator or printer service provider to easily troubleshoot errors that may occur. You simply press the ‘Request Help’ icon on the control panel and a full diagnostic report is created and automatically emailed to your IT administrator.
Quickly and efficiently diagnose your technical issues.
Your IT administrator will have all the information they require at the start of your troubleshooting process.
Simplify your IT support by having everything under one roof.
Request Help provides a time and cost-effective way for system administrators or service partners to provide you with practical information and advice for your Brother device. Requests for technical assistance can be made directly from network connected Brother machine’s menu. Such requirements are then emailed to your system administrator or preferred service partner.
If you are unsure of the qualifying criteria or compatibility, we recommend that you contact your Channel partner or Brother office to get started.
Where Brother is your existing or preferred print option and a fully managed print service program doesn’t meet your exact requirements. Brother's Request Help solution connects your business with your preferred technical service provider.
Request Help will only work with compatible devices activated with this feature. A licence key is required to activate Brother Services which is available for the following devices: DCP-L5500DN, MFC-L5700DN, MFC-L5750DW, DCP-L6600DW, DCP-L6800DW(T), MFC-L6900DW(T), DCP-L8410CDW, MFC-L8690CDW, MFC-L8900CDW, MFC-L9570CDW(T)
.Yes. Email requests sent to your system administrator or service partner are sent securely using SSL or TLS.