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Cloud (2) Setting up the Web icon (Brother Web Connect) function. What is Brother Web Connect (Web icon)?
Error Messages (12) After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Cannot Detect High Temperature Low Temperature No Paper / No Paper Fed Out of Fax Memory Out of Memory Paper Size Mismatch Printer Jam or Paper Jam Replace Ink The error message "No machine found" appears when I installed drivers with USB connection (For Windows). When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". More
Fax (5) Check the Print Alignment from Your Brother Machine Check the Print Quality I am having an issue receiving faxes. Print a Fax Stored in the Machine's Memory The faxes I send are always received with a vertical black line.
Linux (6) I cannot install the driver when using the Driver Install Tool. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) Scan using XSane or GIMP (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux)
Paper Feed / Paper Jam (8) Document is Jammed in the Top of the ADF Unit Document is Jammed inside the ADF Unit Load Documents in the Automatic Document Feeder (ADF) Paper is Jammed in the Back of the Machine (Jam Rear) Paper is Jammed in the Front of the Machine (Jam Front) Paper is Jammed Inside and in the Front of the Machine (Jam Inside/Front) Printer Jam or Paper Jam Remove Paper Scraps Jammed in the ADF
Print (5) After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Check the Print Alignment from Your Brother Machine Check the Print Quality Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The printer status is Offline or Paused.
Scan (3) I am sharing my Brother machine. I can print but cannot scan. Load Documents in the Automatic Document Feeder (ADF) The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)