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Advanced Functions (for Administrators) (2) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) Protect your Brother machine against unauthorised access over the network
Error Messages (22) "Offline" appears on the Status Monitor. (Windows) Cannot Detect Cannot Print ## Drum ! Drum End Soon I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "ReplaceToner". Media Type Mismatch or Media Mismatch Out of Memory Paper is Jammed in the 2-sided Tray Paper is Jammed in the Back of the Machine Paper is Jammed in the Mailbox Unit Paper is Jammed in the MP tray Paper is Jammed in the Paper Tray Paper is Jammed inside the Machine Replace the Drum Unit Replace the Toner Cartridge Self-Diagnostic The printer status is Offline or Paused. Toner Low or Prepare New Toner Cartridge When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen. Wrong Toner or Wrong Toner Cartridge More
Fax (3) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Lines across the page
Linux (17) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Check the remaining ink or toner level (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux) I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) To install the printer driver easily using a tool. (Linux) What driver package format is supported by my Linux distribution? When I print images, the quality is not good (Linux) More
Mobile (3) How do I use Mopria™ Print Service (MPS) with my Brother machine? Install the Brother Mobile Connect application (for mobile device) The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ).
Paper Feed / Paper Jam (6) Paper is Jammed in the 2-sided Tray Paper is Jammed in the Back of the Machine Paper is Jammed in the Mailbox Unit Paper is Jammed in the MP tray Paper is Jammed in the Paper Tray Paper is Jammed inside the Machine
Print (14) Add your Brother machine with AirPrint (macOS) Black lines down the page Change the printer driver settings (Windows) Delete print jobs from the print queue. Ghosting images I cannot print on a wireless (Wi-Fi) network (Mac) I cannot print on a wireless (Wi-Fi) network (Windows) I cannot print using my Brother machine on a wired network (Windows / macOS) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Install the Brother Mobile Connect application (for mobile device) Lines across the page The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The printer status is Offline or Paused. More
Scan (3) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Install the Brother Mobile Connect application (for mobile device)
