Find a Brother dealer You can purchase Brother products from our recommended online resellers or at a trusted retailer near you. Where to buy
Supplies and Accessories Browse our range of Ink, Toner and Paper supplies suitable for your device. Buy supplies
Managed Print Services Manage and optimise your printing fleet with a print leasing programme Find out more
Advanced Functions (for Administrators) (1) Protect your Brother machine against unauthorised access over the network
Error Messages (32) "Offline" appears on the Status Monitor. CARTRIDGE ERROR Cooling Down (COOLING DOWN) DRUM END SOON DRUM ERROR DRUM STOP DUPLEX DISABLED FRONT COVER OPEN or FUSER COVER OPEN FUSER ERROR I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to"Static" unexpectedly. I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or"Replace Toner" is displayed on the machine or the LED is on or flashing. JAM DUPLEX JAM INSIDE JAM REAR JAM TRAY 1 MANUAL FEED MEMORY FULL My Antivirus Software gives a warning message during the installation of Web BRAdmin. NO PAPER T1 NO TONER PRINT OVERRUN REPLACE DRUM REPLACE TONER SERVICE CALL SIZE ERROR DX The Drum LED is still on or flashing after I replace the drum unit with a new one. The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up myBrother machine with a network connection (OS X v.10.10.x). TONER ENDED TONER LOW What do the LED indications mean? More
Linux (10) All print jobs are aborted and nothing is printed. (Linux) I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux) I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the followingerror message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux) I'm using openSUSE 11.3. I cannot print to my Brother Machine. (Linux) I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux) Paper size settings are unavailable when I print from OpenOffice (Linux) Pre-Required Procedures (Linux) Print command (cupswrapper) (Linux) Print command (LPR) (Linux) When printing with monochrome laser printer, the print position shifts. (Linux) More
Others (1) I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
Paper Feed / Paper Jam (12) Curl or wavy Envelope creases How do I clear paper jams. JAM DUPLEX JAM INSIDE JAM REAR JAM TRAY 1 My paper is curled Page skewed Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printerdriver. (For Windows Only) Wrinkles or creases More
Print (45) Black lines down the page Black toner marks appear across the page. Can I print from DOS applications? Can I print from or scan to Android™ Smartphone? Curl or wavy Envelope creases Faint Ghost Hollow print How can I create or view an XML Paper Specification document? How do I cancel print jobs using the printer control panel? How do I print a Test page? I cannot print from my computer via network. (For Windows) I cannot print over a network using the XML Paper Specification Printer Driver. I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater) Line across the page My paper is curled My printouts have a Grey background Page skewed Poor fixing Possible solutions for print quality issues Print a list of the internal fonts. Print both sides of paper (Manual 2-sided/Duplex Printing for Mac OS X 10.4.11 or greater) Print on both sides of the paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later). Print on both sides of the paper (Auto 2-sided/duplex Printing). Print on labels and envelopes from the manual feed slot. Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? Reprint the last print job. (For Windows users only) Set up my Brother machine's automatic 2-sided(duplex) or booklet print. Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printerdriver. (For Windows Only) The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The print speed is very slow when I use XML Paper Specification Printer Driver. The printed page is all black The printer prints unexpectedly or it prints garbage data. Toner specks Turn the Toner Save Mode on or off. Use the Universal Printer Driver for PCL What is the unprintable area of the page? When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, theright or left hand portion of the page is blank or it prints on a separate piece of paper. When I print using the XML Paper Specification Printer Driver, the print out result is not what I expected, it is very differentfrom the original draft. White lines across the page White lines down the page White lines, bands or ribbing appear across the page White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals. Wrinkles or creases More
