Find a Brother dealer You can purchase Brother products from our recommended online resellers or at a trusted retailer near you. Where to buy
Supplies and Accessories Browse our range of Ink, Toner and Paper supplies suitable for your device. Buy supplies
Managed Print Services Manage and optimise your printing fleet with a print leasing programme Find out more
Advanced Functions (for Administrators) (1) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
Copy (12) Black lines down the page Black toner marks across the page Curled or wavy Faint Grey background Image skewed Lines across the page Toner specks White lines across the page White lines down the page White lines, bands or ribbing across the page Wrinkles or creases More
Error Messages (22) "Offline" appears on the Status Monitor. (Video) Replace Toner 2-sided Disabled A message appears informing to "The optical photoconductor needs to be replaced. / The paper tray is almost empty. " onmy Macintosh. Drum ! Drum End Soon I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner"/ "Toner Ended" or the Toner LED is still on or flashing. I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a newone. Jam 2-sided Jam Inside (With Video Instructions) Jam Rear Jam Tray (1) Manual Feed Print Unable or Print Unable XX Replace Drum Self-Diagnostic Size Error DX or Size Error 2-sided The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). TONER ENDED Toner Low or Prepare New Toner Cartridge What do the LED indications mean? When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? More
Fax (15) Black lines down the page Black toner marks across the page Curled or wavy Faint Grey background I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Image skewed Lines across the page Toner specks White lines across the page White lines down the page White lines, bands or ribbing across the page Wrinkles or creases More
Linux (33) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Command List of brscan. (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux) I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Print by Raspbian (Linux) Print by Raspbian Lite (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) What driver package format is supported by my Linux distribution? When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) More
Mobile (2) Can I use AirPrint with my Brother machine? The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
Others (2) A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching otherapplications. My Brother machine has no power.
Paper Feed / Paper Jam (14) (Video) Load A4/Letter paper (Video) Load an Envelope (Manual Feed Slot) Clear paper jams. Curled or wavy Envelope creases Image skewed Jam 2-sided Jam Inside (With Video Instructions) Jam Rear Jam Tray (1) Load paper in the paper tray Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printerdriver. (For Windows Only) Wrinkles or creases More
Print (39) Black lines down the page Black toner marks across the page Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? Cancel print jobs using the printer control panel. Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) Curled or wavy Delete print jobs from the print queue. Envelope creases Faint Ghost Grey background Hollow print I cannot print from my computer via USB. I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Image skewed Lines across the page My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Poor fixing Possible solutions for print quality issues Print on both sides of paper or a booklet automatically Print on envelopes, labels or thick paper from the Manual feed slot Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printerdriver. (For Windows Only) The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The machine prints unexpectedly or it prints garbage. The printed page is all black The printer status is Offline or Paused. The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word2010. Toner specks Turn the Toner Save Mode on or off. White lines across the page White lines down the page White lines, bands or ribbing across the page White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals. Wrinkles or creases More
Scan (5) Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
