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Copy (2) The monochrome copies I make are too light. When I print, the pages are smudged with ink. What should I do?
Error Messages (11) How do I clear the message "INK EMPTY BLACK" from the display? How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display? How do I clear the message "Wrong Paper Size" from the display? I replaced my ink cartridge, but the LCD is still displaying "Ink Empty Black". The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The LCD displays an error code (number). What does it mean? The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine. The message "Awaiting Redial" is on my display. What does "COMM.ERROR" on the LCD display mean? When scanning a document to be copied or faxed, the message "OUT OF MEMORY" appears on the display. Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed the ink cartridge? More
Fax (13) Can I confirm that the FAX was sent correctly? Can I program my Brother machine to forward the faxes I receive to another location? Can I reduce the size of a received fax to fit the size of the paper in the Brother machine? Do I need a telephone line to send and receive faxes with my Brother machine? How do I store received faxes into memory? (Fax Storage) I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do? Improve poor print quality. What does "NG" or "ERROR" on the Transmission Verification Report mean? What is Distinctive Ring and how do I program it? When I print, the pages are smudged with ink. What should I do? When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards? Why doesn't the machine answer when receiving a call? Why are the faxes I send always received with a black vertical line down the page? More
Mobile (1) The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
Others (2) I cannot pull the paper tray out of my machine. What can I do? The keys on the control panel do not respond.
Print (6) Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? Cannot print after a Windows 10 update (June 2020) My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). When I print, the pages are smudged with ink. What should I do?
Scan (3) Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
Telephone (5) Can I use voice mail on the same line as my Brother machine? How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine? I can receive a fax, but cannot receive a call. What is Distinctive Ring and how do I program it? Why doesn't the machine answer when receiving a call?
