Find a Brother dealer You can purchase Brother products from our recommended online resellers or at a trusted retailer near you. Where to buy
Supplies and Accessories Browse our range of Ink, Toner and Paper supplies suitable for your device. Buy supplies
Managed Print Services Manage and optimise your printing fleet with a print leasing programme Find out more
Advanced Functions (for Administrators) (1) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
Copy (7) How do I clear vertical lines or streaks that appear in the copies I made? How do I improve the copy quality? How many copies can I make when I sort multiple copies using the ADF? I cannot 2-sided (duplex) print from Mac OS X 10.6 / 10.7. Make a two-sided copy. (Duplex) The copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brothermachine. What can I do? The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
Error Messages (31) "MFC is Busy" or "Connection Fail" error message appears. "Paper Jam Back" error appears on the LCD. "Paper Jam Duplex" error appears on the LCD. "Paper Jam Inside" error appears on the LCD. "Paper Jam Tray1", "Paper Jam Tray2" error message appears on the LCD. All the covers on the Brother machine are securely closed, however the message "Cover is Open" is displayed on the LCD.How do I clear this message? Drum Near End How do I clear the message "Check Paper Size" from the display? How do I clear the message "Document Jam" from the display? How do I clear the message "No Paper" from the display? I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command lineargument is invalid" appears. What can I do? I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4 I get the error message Type 1,010 when I am trying to scan into Mac OS® 9 I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner"/ "Toner Life End" or the Toner LED is still on or flashing. I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unitwith a new one. I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machineon my network, I'm getting the message "No devices could be found over the network". I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Installthis Hardware". My Antivirus Software gives a warning message during the installation of Web BRAdmin. The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document usingControlCenter3 on Windows 7 with the USB connection. The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears wheninstalling the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section. The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception". When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: ThePaperPort Installer doesn't respond. When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is greyed out, usingWindows® XP/XP Professional x64 Edition. When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in externalink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2)installed. What should I do? More
Fax (3) ControlCenter3 displays a blank screen at startup (Windows) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
Linux (42) All print jobs are aborted and nothing is printed. (Linux) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux) I cannot scan from my Brother machine in Ubuntu 16.10 (Linux) I cannot scan when using SELinux (Security-Enhanced Linux) I cannot scan with brscan, brscan2, or brscan3 via USB (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the followingerror message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux) I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Paper size settings are unavailable when I print from OpenOffice (Linux) Pre-Required Procedures (Linux) Scan using XSane or GIMP (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) What driver package format is supported by my Linux distribution? When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux) When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) When printing with monochrome laser printer, the print position shifts. (Linux) When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux) More
Mobile (18) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. What is Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? More
Others (3) I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine. My Brother machine makes repeated clicking noises when I try to print. The keys on the control panel do not respond.
Paper Feed / Paper Jam (9) "Paper Jam Back" error appears on the LCD. "Paper Jam Duplex" error appears on the LCD. "Paper Jam Inside" error appears on the LCD. "Paper Jam Tray1", "Paper Jam Tray2" error message appears on the LCD. How do I clear the message "Document Jam" from the display? My Brother machine misfeeds paper. My envelopes are jamming. What can I do? The copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brothermachine. What can I do? The paper is skewed when it's printed.
Print (45) Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from DOS applications? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) Delete print jobs from the print queue. How do I print an envelope from my computer? I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print. I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and imagesare jagged. I cannot print from my computer via USB. I cannot print using my Brother machine on a wired network. (Windows / macOS) I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4 I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater) I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "PrintCenter", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers& Scanners", but I cannot print. I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader® I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (ForWindows XP) I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print. I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print. My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater) The copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brothermachine. What can I do? The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The paper is skewed when it's printed. The printer status is Offline or Paused. The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word2010. The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiplenetworks. (For Windows users) Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Use the Universal Printer Driver for PCL Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. When I print a document as a booklet from Microsoft Office 2003 or later, a drawing object does not position correctly on theprinted page. (For Windows BR-Script Printer Drivers users) When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, theright or left hand portion of the page is blank or it prints on a separate piece of paper. When I share a FAX/ DCP/ MFC via a Windows XP PC, the machine prints garbage characters. When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? More
Scan (59) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Configure or change the settings of the ControlCenter 2 or 3 scanning options ControlCenter3 displays a blank screen at startup (Windows) How do I scan a document from the Windows Vista™ Photo Gallery? How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I scan through the Citrix Presentation Server™ 4.0. How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012. I am unable to scan using Windows XP Professional x64 Edition with a parallel connection after changing the user account using the"Switch User" option. I am using Windows XP and I cannot scan with the USB cable. I can print but cannot scan via network. (For Mac) I can print but cannot scan via network. (For Macintosh) I can print but cannot scan via network. (For Windows) I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or controlpanel. I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I cannot scan via USB. (Mac OS X) I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command lineargument is invalid" appears. What can I do? I get the error message Type 1,010 when I am trying to scan into Mac OS® 9 I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in PhotoshopCS3 although I can scan with ControlCenter2 or other applications. What should I do? I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of myBrother machine. I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of myBrother machine. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/Windows Vista™ 64-bit edition. I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screenwill close. I'm using Macintosh. What is the PreScan option used for? Open "Scanners and Cameras" and Properties. Scan a document from a Windows Vista application Scan a document from a Windows XP application Scan a document in Mac OS X 10.6. Scan a document in Mac OS X 10.7. Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document in Windows 8 and Windows 10. Scan a document using "Scanner and Camera Wizard" in Windows XP Scan an image and insert it in a Windows XP application Scan and save a document in PDF format (Scan to File) Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scan multiple pages into one file instead of each scan being saved as a separate file. Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. Scan to Email does not work with Outlook2003 or Outlook2007. (For ControlCenter3 Users) Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document usingControlCenter3 on Windows 7 with the USB connection. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Use the Device Selector to configure your Brother machine’s scanner function (Mac) What are the settings in the Scanner window used for on an Apple Mac? When I scan a multi-page document using the ADF, there is a long delay between scanning the first page and the other pages usingWindows 98/Me/NT/2000/XP. When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out asgibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do? When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When scanning a letter-size document, the edge of the document is not scanned. When scanning documents to an FTP server located locally on my network or on the internet, I get a transmission error. When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP ServicePack 2 (SP2) installed. What should I do? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP) Which E-mail packages are compatible with ControlCenter3? Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver? More
