Find a Brother dealer You can purchase Brother products from our recommended online resellers or at a trusted retailer near you. Where to buy
Supplies and Accessories Browse our range of Ink, Toner and Paper supplies suitable for your device. Buy supplies
Managed Print Services Manage and optimise your printing fleet with a print leasing programme Find out more
Advanced Functions (for Administrators) (3) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) Protect your Brother machine against unauthorised access over the network Reset Your Brother Machine
Cloud (5) How do I print since Google Cloud Print is discontinued? I cannot print from Google Cloud Print™. Printing / Scanning with the Cloud Setting up the Web icon (Brother Web Connect) function. What is Brother Web Connect?
Copy (11) Change the Print Setting Options When Having Printing Problems Check the Print Alignment from Your Brother Machine Check the Print Quality Clear wide, faded, horizontal lines (banding) appear on printed documents. Copy a Document Copy an ID Card Copy on Both Sides of the Paper (2-sided Copy) Correct the Paper Feed to Clear Vertical Lines One or more of my colours are not printing (blank). Print using only the black ink cartridge when the Colour cartridges have run out. The edge of glossy paper is smudged. More
Error Messages (35) "Offline" appears on the Status Monitor. After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Cannot Detect Cannot Detect Ink Volume Cover is Open High Temperature Hub is Unusable I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I'm using Windows Vista, Windows 7, Windows 8 / 8.1 or Windows 10 and a network connected Brother machine. The followingerrors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC PrintQueue. Ink Absorber NearFull / InkBox NearFull / Absorber NearFull Ink Absorber Pad Full or InkBox Full or Ink Absorber Full Ink Low Install Inbox Ink Low Temperature Manual Feed Media Error No Ink Cartridge No Paper / No Paper Fed Out of Memory Paper Jam Paper Size Mismatch Replace Ink Sleep The error message "No machine found" appears when I installed drivers with USB connection (For Windows). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Tray not detected / Paper Tray not detected / Paper Tray #1 not detected Unable to Print XX Unable to Scan / Scan Unable Unusable Device When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Wrong Ink Cartridge Wrong Ink Colour More
Fax (8) Change the Print Setting Options When Having Printing Problems Check the Print Alignment from Your Brother Machine Check the Print Quality Correct the Paper Feed to Clear Vertical Lines I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. One or more of my colours are not printing (blank). Print using only the black ink cartridge when the Colour cartridges have run out.
Linux (37) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Check the remaining ink or toner level (Linux) Command List of brscan. (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux) I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Scan using XSane or GIMP (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) What driver package format is supported by my Linux distribution? When I print images, the quality is not good (Linux) When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) More
Mobile (26) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? How do I use Mopria™ Print Service (MPS) with my Brother machine? I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewerapplication. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Update your machine's firmware using Brother iPrint&Scan (Android / iOS) What is AirPrint? What is Brother iPrint&Scan? Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Others (2) Reduce Printing Noise The keys on the control panel do not respond or triple beep when I press them.
Paper Feed / Paper Jam (8) (Video) Load A4/Letter paper Glossy Paper does not feed correctly. Load Documents on the Scanner Glass Load envelopes Load photo paper Loading paper in the manual feed slot. My Brother machine feeds multiple sheets of paper at a time. Paper Jam
Print (59) Add your Brother machine with AirPrint (macOS) After replacement or repair of the Brother machine, uneven colour streaks stand out when printing from the computer. After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Black ink is still wet after printing on glossy paper from my computer Brother iPrint&Scan cannot find my Brother machine (macOS) Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Cannot print after a Windows 10 update (June 2020) Change the Print Setting Options When Having Printing Problems Change the printer driver settings (Windows / macOS) Check the Print Alignment from Your Brother Machine Check the Print Quality Clear wide, faded, horizontal lines (banding) appear on printed documents. Correct the Paper Feed to Clear Vertical Lines Delete print jobs from the print queue. I cannot find some options in the Print dialogue box (macOS 11 or later) I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15) I cannot make borderless prints. I cannot print from my computer via USB. I cannot print on a wireless (Wi-Fi) network (Windows) I cannot print using my Brother machine on a wireless network (Mac) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. I'm unable to access the memory (media) card in the media slot. Improve poor print quality Ink is still wet after printing on Glossy Paper and even after ink dries, smudges appear. My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) One or more of my colours are not printing (blank). Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print as a Booklet Automatically (Windows®) Print as a Poster (Windows®) Print both sides of paper or a booklet automatically Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac) Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®) Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Print using only the black ink cartridge when the Colour cartridges have run out. Printing / Scanning with a mobile device Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Printing is slow or printed images are too dark (Windows) Printing result in Windows Photo Viewer is light. Reduce Printing Noise Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The edge of glossy paper is smudged. The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The printer status is Offline or Paused. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. When choosing greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce thegreyscale image? When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colours donot match the colours in the original photo. When I print photos, the colour quality is not good. Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? More
Scan (44) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Brother iPrint&Scan cannot find my Brother machine (macOS) Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows) Combine multiple scanned documents into a single file with PaperPort™ Easy Scan to E-mail How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? How to scan a document from a Windows application? How to scan a document from a Windows application? I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server2022. I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan a document using Brother iPrint&Scan (Windows / macOS) I cannot scan via network. I cannot scan via USB. (macOS) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. I'm using OS X 10.10.x or greater. The network scanning feature does not work when using the SCAN key or the control panel ofmy Brother machine. Load Documents on the Scanner Glass Open "Scanners and Cameras" and Properties. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Printing / Scanning with a mobile device Save Scanned Data to a Folder as a PDF File Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows®) Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows®) Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document in Windows 8 and Windows 10. Scan a document using Brother iPrint&Scan. (Windows, macOS) Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scan multiple pages into one file instead of each scan being saved as a separate file. Scan to an Editable Text File (OCR) Using ControlCenter4 Home Mode (Windows) Scan to an Editable Text File Using OCR Scan to Email Attachment Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows®) Scan to Email Attachment using ControlCenter4 Home Mode (Windows) Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
