Find a Brother dealer You can purchase Brother products from our recommended online resellers or at a trusted retailer near you. Where to buy
Supplies and Accessories Browse our range of Ink, Toner and Paper supplies suitable for your device. Buy supplies
Managed Print Services Manage and optimise your printing fleet with a print leasing programme Find out more
Advanced Functions (for Administrators) (1) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
Copy (7) Improve my Brother machine's copy quality. Make my copied images lighter or darker. One or more of my colours are not printing (blank). What can I do? Print using only the black ink cartridge when the colour cartridges have run out The edge of glossy paper is smudged. The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7). When I print, the pages are smudged with ink.
Error Messages (22) "Offline" appears on the Status Monitor. Cover is Open How do I clear the message "Cannot Detect" from the display? I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command lineargument is invalid" appears. What can I do? I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4 I still receive the error message "Paper Jam" after I removed the jammed paper. Ink Low No Paper Fed Paper Jam Replace Ink The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section. The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine. The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or yourmachine does not support it." appears. When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY" Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges? Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? More
Fax (7) ControlCenter3 displays a blank screen at startup (Windows) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) One or more of my colours are not printing (blank). What can I do? Print using only the black ink cartridge when the colour cartridges have run out The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7). When I print, the pages are smudged with ink.
Linux (44) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Command List of brscan. (Linux) Configure and use the Scan Key Tool (Linux) Configure scan settings without administrator privileges (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot scan from my Brother machine in Ubuntu 16.10 (Linux) I cannot scan when using SELinux (Security-Enhanced Linux) I cannot scan with brscan, brscan2, or brscan3 via USB (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux) I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Print command (cupswrapper). (Linux) Print command (LPR) (Linux) Scan using XSane or GIMP (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) What driver package format is supported by my Linux distribution? When I print images, the quality is not good (Linux) When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux) When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux) More
Mobile (2) Can I use AirPrint with my Brother machine? The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
Paper Feed / Paper Jam (6) Glossy Paper does not feed correctly. What can I do? How do I know which side up my photo paper should be in the tray? How do I load envelopes into my machine? I still receive the error message "Paper Jam" after I removed the jammed paper. Load paper in the paper tray Paper Jam
Print (43) Black Ink is still wet after printing on Glossy Paper (For PC Printing). Black Ink is still wet after printing on plain paper (For PC Printing). Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) Delete print jobs from the print queue. How can I create or view an XML Paper Specification document? I cannot make borderless prints. I cannot print from my computer via USB. I cannot print over a network using the XML Paper Specification Printer Driver. I cannot remove red-eye. I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4 I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) Im using Mac OS X 10.2-10.4 and the Brother machine does not appear in the Print Center or Setup Utility. Improve poor print quality. Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears. Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo My Brother machine's PhotoCapture Center® will not recognise my memory card. My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and WindowsVista). My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) One or more of my colours are not printing (blank). What can I do? Print on both sides of the page. (Manual 2-sided/Duplex Printing) Print using only the black ink cartridge when the colour cartridges have run out Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater) The edge of glossy paper is smudged. The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The print speed is very slow when I use XML Paper Specification Printer Driver. The printer status is Offline or Paused. When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printedincorrectly. When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, theright or left hand portion of the page is blank or it prints on a separate piece of paper. When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines areprinted that shouldn't be there. When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colours donot match the colours in the original photo. When I print photos, the colour quality is not good. When I print using the XML Paper Specification Printer Driver, the print out result is not what I expected, it is very differentfrom the original draft. When I print, the pages are smudged with ink. When I try to print thin colour borders in Microsoft Excel, the borders are printed in black. When printing documents the characters appear ghosted, blurry, or doubled. When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce thegreyscale image? Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? More
Scan (39) "ControlCenter needs to be updated." - macOS 10.15 Catalina Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? Configure or change the settings of the ControlCenter 2 or 3 scanning options ControlCenter3 displays a blank screen at startup (Windows) How do I scan a document from the Windows Vista™ Photo Gallery? How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? How to scan a document from a Windows application? How to scan a document from a Windows application? I am using Windows XP and I cannot scan with the USB cable. I cannot scan via USB. (Mac OS X) I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command lineargument is invalid" appears. What can I do? I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010. I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3. I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver. I'm using Macintosh. What is the PreScan option used for? Locate files scanned with ControlCenter2 (For Macintosh) Locate files scanned with ControlCenter3 (For Windows) Open "Scanners and Cameras" and Properties. Scan a document from a Windows Vista application Scan a document from a Windows XP application Scan a document in Mac OS X 10.6. Scan a document in Mac OS X 10.7. Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document in Windows 8 and Windows 10. Scan a document using "Scanner and Camera Wizard" in Windows XP Scan an image and insert it in a Windows XP application Scan and save a document in PDF format (Scan to File) The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X10.5) Use the Device Selector to configure your Brother machine’s scanner function (Mac) What format are the attachments when a document is scanned to e-mail and is a special viewer needed? (For Windows) When I scan a document using ControlCenter, the scanned file size is too big. When I try to scan the document, the scanner application crashes. (OS X 10.11) When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or yourmachine does not support it." appears. When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Which E-mail packages are compatible with ControlCenter3? More
