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Advanced Functions (for Administrators) (1) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
Cloud (3) Setting up the Web icon (Brother Web Connect) function. The LCD displays an error code when I use the Web icon (Brother Web Connect). What is Brother Web Connect?
Error Messages (18) "Multifeed detection" or "Multifeed Detection Error" "This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows10) Document Jam I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) Out of Memory Replace Pick up roller Replace Reverse Roller Scan error due to length, reduce length Some error messages (i.e. ".NET Framework Initialization Error") appear on my PC (Windows XP), when I install the driver. The error message "No machine found" appears when I installed drivers with USB connection (For Windows). The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device. The LCD displays an error code when I use the Web icon (Brother Web Connect). The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD. Unable to Scan XX Unusable Device When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Wireless LAN Error Codes More
Fax (3) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
Linux (2) Change the brscan5 scan settings using XSane (Linux) I cannot install the scanner driver in Ubuntu 21.04. (Linux)
Mobile (13) Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine? Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device. The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewerapplication. Update your machine's firmware using Brother iPrint&Scan (Android / iOS) What is Brother iPrint&Scan? When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10) When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all theeven-numbered pages are blank. More
Others (1) The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
Paper Feed / Paper Jam (4) "Multifeed detection" or "Multifeed Detection Error" Card Jam Document Jam Load Documents
Print (8) Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine? I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
Scan (46) "ControlCenter needs to be updated." - macOS 10.15 Catalina A grey line or margin appears on the side of the scanned document. Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine? Cannot scan a long document. Changing scan settings in ControlCenter. Configuring frequently-used scan settings on your Brother machine. Configuring frequently-used scan settings on your computer. Duplex (two-sided) scan How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine? How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier) How to scan a document from a Windows application? How to scan a document from a Windows application? I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our providerrequires authentication for the SMTP server, I am not able to use this function anymore. I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or controlpanel. I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on myPC. I cannot scan to network using my Brother machine's control panel or the SCAN key on Mac (10.7 or later) I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Load Documents My scanned image is missing. On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh. Open "Scanners and Cameras" and Properties. Paper suitable for scanning Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Reset the Scheduled maintenance counter Scan a document in Windows 8 and Windows 10. Scan a document using Brother iPrint&Scan. (Windows, macOS) Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File) Scan and save a document in PDF format for Windows (Scan to File) Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File) Scan and save documents to Android™ mobile devices using my Brother machine. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scan multiple pages into one file instead of each scan being saved as a separate file. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan toSharePoint). The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device. The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) The scan result of thick documents is enlarged or the lower part is cut off. When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10) When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all theeven-numbered pages are blank. Your Brother Machine Cannot Scan over the Network More
