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Advanced Functions (for Administrators) (1) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
Error Messages (17) "Multifeed detection" or "Multifeed Detection Error" "This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows10) Document Jam I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) Replace Pick up roller Replace Reverse Roller Scan error due to length, reduce length Scan Unable Service Call Some error messages (i.e. ".NET Framework Initialization Error") appear on my PC (Windows XP), when I install the driver. The error message "No machine found" appears when I installed drivers with USB connection (For Windows). The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device. The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD. Unusable Device What do the LED indications mean? When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". More
Fax (3) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
Linux (2) Change the brscan5 scan settings using XSane (Linux) I cannot install the scanner driver in Ubuntu 21.04. (Linux)
Mobile (10) Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device. The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewerapplication. Update your machine's firmware using Brother iPrint&Scan (Android / iOS) What is Brother iPrint&Scan? When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all theeven-numbered pages are blank. More
Others (1) The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
Paper Feed / Paper Jam (4) "Multifeed detection" or "Multifeed Detection Error" Card Jam Document Jam Load Documents
Print (5) Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
Scan (39) "ControlCenter needs to be updated." - macOS 10.15 Catalina A grey line or margin appears on the side of the scanned document. Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine? Cannot scan a long document. Changing scan settings in ControlCenter. Configuring frequently-used scan settings on your computer. Duplex (two-sided) scan How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier) How to scan a document from a Windows application? How to scan a document from a Windows application? I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on myPC. I cannot scan to network using my Brother machine's control panel or the SCAN key on Mac (10.7 or later) I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Load Documents My scanned image is missing. On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh. Open "Scanners and Cameras" and Properties. Paper suitable for scanning Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Reset the Scheduled maintenance counter Scan a document in Windows 8 and Windows 10. Scan a document using Brother iPrint&Scan. (Windows, macOS) Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File) Scan and save a document in PDF format for Windows (Scan to File) Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File) Scan and save documents to Android™ mobile devices using my Brother machine. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scan multiple pages into one file instead of each scan being saved as a separate file. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device. The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) The scan result of thick documents is enlarged or the lower part is cut off. When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all theeven-numbered pages are blank. Your Brother Machine Cannot Scan over the Network More
