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Error Messages (13) "How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable toScan" )? "Near Empty [Colour]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it? How do I clear Machine Error 46? I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®. I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing theprinter driver and I cannot print. What should I do? I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer. The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The message "No Device" appears when starting the "Status Monitor". When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is greyed out, usingWindows® XP/XP Professional x64 Edition. While I'm scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do? Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges? Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining? More
Fax (11) Can I confirm that the FAX was sent correctly? Can I reduce the size of a received fax on this machine? Can I set my Brother machine to forward the faxes I receive to another location? Can I still receive faxes or calls when the machine is in power save mode? How do I know which receive mode to select? I am experiencing problems sending a fax, what can I do? I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do? I cannot receive a colour fax. What is Distinctive Ring and how do I program it? When I print, the pages are smudged with ink. What should I do? Why doesn't the machine answer when receiving a call? More
Others (3) How do I clear Machine Error 46? My Brother machine has no power. What can I do? My computer hangs when connect with a USB Cable.
Paper Feed / Paper Jam (2) How can I clear the "PAPER JAM" or "PRINTER JAM" error message? I am having issues with the paper feed. What can I do?
Print (18) Black Ink is still wet after printing on Glossy Paper Black Ink is still wet after printing on plain paper. How can I improve poor print quality? How do I print on an envelope? I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and imagesare jagged. I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater) I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing theprinter driver and I cannot print. What should I do? I'm using Windows. Print speed is too slow. What can I do? I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader® I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print. I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print. I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer. The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. When I print, the pages are smudged with ink. What should I do? When printing from Microsoft Word using Windows® 2000 or XP the document does not print on the paper size that I selected in theprinter driver. When printing from my Apple Mac OS® 10.x the print is coming out like a mirror image When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce thegreyscale image? More
Telephone (3) Can I still receive faxes or calls when the machine is in power save mode? What is Distinctive Ring and how do I program it? Why doesn't the machine answer when receiving a call?