EcoPro FAQs

Yes the cancellation takes effect immediately but you will lose any unused pages from your included monthly or rollover allowances. 

You’ll need to download the Brother Mobile Connect app to sign up and manage your EcoPro subscription. The app also comes with a whole host of benefits including:

• Manage your EcoPro subscription easily and direct from your phone
• Send a print job from anywhere, any time
• No more lost scanned files; the app remembers and stores all scanned files automatically
• Monitor ink or toner levels quickly, so you never run out mid-print
• Get timely discounts and offers through the app

Once you have printed all the pages in your plan, and you have used any rollover pages, an additional set of pages will be automatically charged by the amount shown in your plan. We’ll send you an email alert if you are near the amount in your monthly plan.

EcoPro is fully flexible, you can constantly monitor your usage regularly by downloading the Mobile Connect app and if you don’t use all your plan pages in a month, the unused pages will be kept in your account and automatically rolled over to the next month.

The number of pages you can accumulate varies by plan. Once you have printed all the pages in your plan, and you have used all your rollover pages, an additional set of pages will be automatically charged monthly by the amount shown in your plan.

You can pay using major credit and debit cards. 

The good news is that any eligible printer you own, as long as you are subscribed to EcoPro, will be covered by the Brother warranty, offering you an extended peace of mind with support for your machine. 

You can choose the plan that you initially feel suits you the most. Any pages you don’t use will be rolled over to the next month.

Check if your printer model is eligible from the list below:

Mono Laser:

HLL2350DW | HLL2370DN | HLL2375DW | DCPL2530DW  |  DCPL2550DN | MFCL2710DW  |  MFCL2730DW  |  MFCL2750DW | MFCL2710DN

Inkjet: 

DCPJ1200W  |  MFCJ4535DWXL | MFCJ4335DW  |  MFCJ4340DW  |  MFCJ4540DW  |  MFCJ5340DW  |  MFCJ5345DW  |  MFCJ5740DW  |  MFCJ6540DW  |  MFCJ6940DW