EcoPro FAQs

Yes the cancellation takes effect immediately but you will lose any unused pages from your included monthly or rollover allowances. 

You can change your plan once per month. Upgrades will take effect immediately while downgrades are applied at the end of the billing cycle. To change your plan simply log into your account area on the EcoPro dashboard and select the new plan you would like to switch to. This allows you to easily adjust your subscription to suit your changing requirements. 

You’ll need to download the Brother Mobile Connect app to sign up and manage your EcoPro subscription. The app also comes with a whole host of benefits including:

• Manage your EcoPro subscription easily and direct from your phone
• Send a print job from anywhere, any time
• No more lost scanned files; the app remembers and stores all scanned files automatically
• Monitor ink or toner levels quickly, so you never run out mid-print
• Get timely discounts and offers through the app

You are limited to one trial per Brother printer/account.  

Additional pages for the plan you signed up for are not included in the free trial and additional overage charges would apply. Sometimes, we may offer you a trial or promotional period, during which you will not be charged a subscription fee for your plan (but any applicable overage charges will still apply). If you do not wish to continue with the plan after the initial or promotional period expires, you must cancel your plan before the end of your trial or promotional period.

If you have exceeded your monthly page plan limit and exhausted any rollover pages, you will be charged an additional fee which is set out in your page plan. At the end of each month, you will receive an invoice which will list any overage charges. 

You can pay using major credit and debit cards. 

Any unused pages can be rolled over with maximum balance being double your normal monthly page plan. 

For example, the ‘Light Page Plan’ includes 50 pages/month therefore the maximum rollover balance is 100 pages.  

Month                                    No of pages printed              Rollover

Start of subscription

Nov'22                                    10                                            40

Dec'22                                    10                                            80

Jan'23                                     10                                           100

Feb'23                                     0                                             100

Mar'23                                     20                                           100

This provides you with added flexibility. You can easily keep track of your page balance and usage through your EcoPro dashboard, through the Brother Mobile connect app. 

The good news is that any eligible printer you own, as long as you are subscribed to EcoPro, will be covered by the Brother warranty, offering you an extended peace of mind with support for your machine. 

You can choose the plan that you initially feel suits you the most. Any pages you don’t use will be rolled over to the next month.

Check if your printer model is eligible.