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Connecting to a Computer (2) I'm trying to install the printer driver using a USB Hub. The "Preparation for setup is finished." dialog boxappears and the P-touch was connected, but the installation does not continue. Printing is not possible. (P-touch Editor 5.3 for Mac)
Error Messages/LED Indications (6) I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] theerror message "Administrator privileges are required in order to use this utility." shows and finish. What can I do? The message "Appropriate cassette not installed." is displayed. The message "The tape cassette installed in the machine does not match the type selected in the application." isdisplayed. (P-touch Editor for Windows) The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac) The Windows Logo testing warning appears during installation. Is it OK to install the driver? While installing the driver, a dialogue box appears, allowing you to select whether to replace or add a driver. Which one should Iselect?
Operating System (4) Adding a custom media size for continuous tape / roll (Linux) I cannot select my printer in P-touch Editor. (For macOS 10.13 or later) Print free-length labels with the set length (Linux) P-touch Editor crashes when I open it on my Mac.
Machine (3) After a few minutes of use my machine will make a clicking sound. The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The tape got jammed in the printer or the tape got stuck inside the printer.
P-touch Editor (Mac) (10) Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac) I cannot select my printer in P-touch Editor. (For macOS 10.13 or later) I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac) I want to know how to use P-touch Editor (P-touch Editor 5.0 for Macintosh). Printing is not possible. (P-touch Editor 5.0 for Mac) Printing is not possible. (P-touch Editor 5.3 for Mac) P-touch Editor crashes when I open it on my Mac. The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac) When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled. Where can I download the latest P-touch Editor for Mac? More
P-touch Editor (Windows) (2) The message "The tape cassette installed in the machine does not match the type selected in the application." isdisplayed. (P-touch Editor for Windows) The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
Printing (11) How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x) How can I eliminate the 25mm piece of tape that is produced prior to every label printed? Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN) Printing is not possible. (P-touch Editor 5.0 for Mac) Printing is not possible. (P-touch Editor 5.3 for Mac) Stripes appear on my label. The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The message "Appropriate cassette not installed." is displayed. The message "The tape cassette installed in the machine does not match the type selected in the application." isdisplayed. (P-touch Editor for Windows) The tape got jammed in the printer or the tape got stuck inside the printer. The top and base layers of the laminated tape are misaligned. More
Software (4) I'm using a USB 3.0 connection. Although I can print, either the Check Media function, Printer Setting Tool/P-touch Utility,or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2) Information for Linux users The Windows Logo testing warning appears during installation. Is it OK to install the driver? While installing the driver, a dialogue box appears, allowing you to select whether to replace or add a driver. Which one should Iselect?
Uninstallation (1) I'm trying to install the printer driver using a USB Hub. The "Preparation for setup is finished." dialog boxappears and the P-touch was connected, but the installation does not continue.