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Copy (3) How do I clean white or black spots on printed documents? How do I clear vertical lines or streaks that appear in the copies I make? My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
Error Messages (10) "Unable to..." error message appears on the LCD. "Paper Jam Inside" error appears on the LCD. What should I do? "Paper Jam Rear" error appears on the LCD. What should I do? "Paper Jam Tray" error appears on the LCD. What should I do? Change Drum Soon How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD? I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one. The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear thismessage? The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). While I'm scanning a document to be copied, the LCD shows "OUT OF MEMORY". More
Fax (23) Can I confirm that the FAX was sent correctly? Can I reduce the size of a received fax on this machine? Can I set my Brother machine to forward the faxes I receive to another location? Change the quality of the faxes I send (Fax Resolution). Do I need a telephone line to send and receive faxes with my Brother machine? How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem? How can I program my Brother machine's electronic cover page? How do I check if the FAX/MFC has faxes in its memory. How do I clean white or black spots on printed documents? How do I know which receive mode to select? How do I print the received faxes that are stored in memory? (Fax Storage) How do I send (broadcast) a fax to more than one number? How do I set up a group for broadcasting faxes? How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial) How do I store received faxes in memory? I am experiencing problems receiving faxes. What can I do? I am experiencing problems sending a fax, what can I do? I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes. My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. My FAX/MFC will not Dial. Why? Send a fax What is Distinctive Ring and how do I program it? Why doesn't the machine answer when receiving a call? More
Mobile (1) The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
Paper Feed / Paper Jam (5) "Paper Jam Inside" error appears on the LCD. What should I do? "Paper Jam Rear" error appears on the LCD. What should I do? "Paper Jam Tray" error appears on the LCD. What should I do? My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper?
Print (8) Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? Cannot print after a Windows 10 update (June 2020) Delete print jobs from the print queue. How do I clean white or black spots on printed documents? My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
Scan (4) Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
Telephone (6) How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial) My FAX/MFC will not Dial. Why? Verify if the Brother machine has a dial tone What is Distinctive Ring and how do I program it? Why doesn't the machine answer when receiving a call? Why doesn't my Brother machine have a dial tone?