FAQs for FAX-2920

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How To / Troubleshooting

"MFC is Busy" or "Connection Fail" error message appears.
"Unable to..." error message appears on the LCD.
"Offline" appears on the Status Monitor.
"Paper Jam Inside" error appears on the LCD. What should I do?
"Paper Jam Rear" error appears on the LCD. What should I do?
"Paper Jam Tray" error appears on the LCD. What should I do?
Change Drum Soon
Document Jam
How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner"/ "Toner Life End" or the Toner LED is still on or flashing.
I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing theprinter driver and I cannot print. What should I do?
The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear thismessage?
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears wheninstalling the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
What does "COMM.ERROR" on the LCD display mean?
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do?
When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is greyed out, usingWindows® XP/XP Professional x64 Edition.
While I'm scanning a document to be copied, the LCD shows "OUT OF MEMORY".
Why does my machine display "Awaiting Redial"?

The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).

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