Adding attachments to MPS service requests

Introduction

When customers raise a service requests in the past, they could only describe their issue using text. This often made it challenging for them to clearly explain what’s going wrong - and equally challenging for service providers to fully understand the situation.

In many cases, it would have been helpful to share images such as print samples to illustrate the problem. Since the MPS system didn't support attachments, these exchanges typically happen outside the MPS platform, creating fragmented communication and slowing down support.

By enabling customers to attach images directly to their service requests, we make it much easier for them to explain issues clearly and visually. Service providers can diagnose problems more quickly and accurately, leading to faster resolution times and a better-quality service experience overall.

With this enhancement, any attachments added by the customer will also be included in the automatically generated service ticket email—keeping everything in one place and improving communication for everyone involved.

Supported file types

• PDF file
• JPG
• PNG

You cannot mix PDF and JPG/PNG files.
You cannot add more than one PDF file, however, a PDF file can be mutlipage.

Maximum file size

• The total maxium file size for the file(s) is 10MB

Available in:

• Brother MPS Essential
• Brother MPS Professional
• Brother MPS Enterprise
• Partner MPS 

Supported file types

• PDF file
• JPG
• PNG

You cannot mix PDF and JPG/PNG files.
You cannot add more than one PDF file, however, a PDF file can be mutlipage.

Maximum file size

• The total maxium file size for the file(s) is 10MB